Time Out

If you wish to take a break from gaming for 24 hours up to 6 weeks, please let us know. The key facts about the account time out are:

  • The limit will take effect immediately.
  • Once you have chosen to take an account time out, you will not be able to use your account for the entire length of the chosen period. 
  • During this time, your account will be suspended and any balances returned to your specified account. You must withdraw your funds before proceeding.

Please note that your account can only be unlocked at the same time as when you initiated the time out e.g. if a request is made at 7am on a Monday for one week then the account cannot be unlocked until 7am on the following Monday.If you wish to impose an account time out or have any queries, please contact our customer services team by clicking the Live Chat button on the right of this page or emailing support@gentingcasino.com, providing your email address, postal address and telephone number.