Customer Support

Contact us, 24 hours a day, 7 days a week

Genting Casino has been designed with the needs of players in mind. So we go to great lengths to ensure your time online is enjoyable in every possible way.

You can get in touch via our UK based live chat team, e-mail or telephone – whichever is most convenient to you. Our UK based support is available 24 hours a day, 7 days a week.

Live Help

Live Help is available across the website, 24 hours a day, 7 days a week (except Christmas Day).

Simply click on the Live Help button on the right of this page.

Please note that we are currently unable to offer a Live Help facility on our Genting Casino app or Genting Bet app so instead please use our below means of contact.


If you would like to e-mail us, our support team can be contacted at the address below. Please include all the details we will need to answer your query, so for example if your question relates to your account in any way, please be sure to include your name and username so we can find your details.

For general enquiries please use


Request a call back and let us pick up the phone bill

Click here to request a call back